We are committed to safeguarding the privacy of our website visitors; in this policy we
explain how we will handle your personal data.
How we use your personal data
In this Section 2 we have set out:
the general categories of personal data that we may process;
the purposes for which we may process personal data;
in the case of personal data that we did not obtain directly from you, the
source and specific categories of that data; and
the legal bases of the processing.
We may process information relating to transactions you enter into with us, including
purchases of licences of our software ("transaction and licence data"). The
transaction and licence data may include your name, company, contact details, card
details, the date of the transaction and the other transaction details. The transaction
and licence data may be processed for the purpose of supplying the purchased software,
managing licences of the software and keeping proper records of those transactions and
licences. The legal basis for this processing is:
the performance of a contract between you and us and/or taking steps, at your
request, to enter into such a contract; and/or
our legitimate interests, namely the proper administration of our website and
We may process any email address that you provide to us for the purpose of subscribing
to our email notifications and/or newsletters ("notification data"). The
notification data may be processed for the purposes of sending you the relevant
notifications and/or newsletters. The legal basis for this processing is consent.
We may process information contained in or relating to any communication that you send
to us ("communications data"). The communications data may include the
communication content and metadata associated with the communication. Our website will
generate the metadata associated with communications made using the website contact
forms. The communications data may be processed for the purposes of communicating with
you and record-keeping. The legal basis for this processing is our legitimate interests,
namely the proper administration of our website and business and communications with
We may process any of your personal data identified in the other provisions of this
policy where necessary for the establishment, exercise or defence of legal claims,
whether in court proceedings or in an administrative or out-of-court procedure. The
legal basis for this processing is our legitimate interests, namely the protection and
assertion of our legal rights, your legal rights and the legal rights of others.
In addition to the specific purposes for which we may process your personal data set out
in this Section 2, we may also process any of your personal data where such processing
is necessary for compliance with a legal obligation to which we are subject, or in order
to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person's personal data to us, unless we prompt you to do
Providing your personal data to others
We may disclose your personal data to any of our employees and officers insofar as
reasonably necessary for the purposes set out in this policy.
We may disclose your personal data to our insurers and/or professional advisers insofar
as reasonably necessary for the purposes of obtaining and maintaining insurance
coverage, managing risks, obtaining professional advice and managing legal disputes.
We use 1&1 Internet Ltd. to host our website, and accordingly your personal data may
be stored on the servers of 1&1. These servers are situated within the EEA.
Financial transactions relating to our website and services are handled by our payment
services provider, PayPal (Europe) S.à r.l. et Cie, S.C.A. We will share transaction
data with our payment services providers only to the extent necessary for the purposes
of processing your payments, refunding such payments and dealing with complaints and
queries relating to such payments and refunds. You can find information about our
payment services provider's privacy policies and practices at:
In addition to the specific disclosures of personal data set out in this Section 3, we
may also disclose your personal data where such disclosure is necessary for compliance
with a legal obligation to which we are subject, or in order to protect your vital
interests or the vital interests of another natural person.
Retaining and deleting personal data
This Section 4 sets out our data retention policies and procedure, which are designed to
help ensure that we comply with our legal obligations in relation to the retention and
deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer
than is necessary for that purpose or those purposes.
We will retain your personal data as follows (subject to the exercise of your legal
rights detailed below):
transaction and licence data will be retained for a maximum period equal to the
longer of: (i) 7 years following the date of termination of the relevant
licence; and (ii) 11 years following the date of the relevant transaction;
notification data will be retained for the period during which you continue to
consent to receive notifications and/or newsletters from us, but will be deleted
within 12 months following the end of that period, unless we continue to use
that data for the purpose of ensuring you remain opted-out of our notifications
communications data will be retained for a minimum period of 6 years following
the end of the year in which the data was collected, and a maximum of 7 years
following that date.
Notwithstanding the other provisions of this Section 4, we may retain your personal data
where such retention is necessary for compliance with a legal obligation to which we are
subject, or in order to protect your vital interests or the vital interests of another
Security of personal data
We will take appropriate technical and organisational precautions to secure your
personal data and to prevent the loss, misuse or alteration of your personal data.
We will store all your personal data on secure servers, personal computers and mobile
devices, and in secure manual record-keeping systems.
Data relating to your enquiries and financial transactions that is sent from your web
browser to our web server, or from our web server to your web browser, will be protected
using encryption technology.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data
over the internet is inherently insecure, and we cannot guarantee the security of data
sent over the internet.
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this
We may notify you of changes to this policy by email.
In this Section 7, we have summarised the rights that you have under data protection
law. Some of the rights are complex, and not all of the details have been included in
our summaries. Accordingly, you should read the relevant laws and guidance from the
regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data
and, where we do, access to the personal data, together with certain additional
information. That additional information includes details of the purposes of the
processing, the categories of personal data concerned and the recipients of the personal
data. Providing the rights and freedoms of others are not affected, we will supply to
you a copy of your personal data. The first copy will be provided free of charge, but
additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, taking
into account the purposes of the processing, to have any incomplete personal data about
In some circumstances you have the right to the erasure of your personal data without
undue delay. Those circumstances include: the personal data are no longer necessary in
relation to the purposes for which they were collected or otherwise processed; you
withdraw consent to consent-based processing; the processing is for direct marketing
purposes; and the personal data have been unlawfully processed. However, there are
certain general exclusions of the right to erasure. Those general exclusions include
where processing is necessary: for exercising the right of freedom of expression and
information; for compliance with a legal obligation; or for the establishment, exercise
or defence of legal claims.
In some circumstances you have the right to restrict the processing of your personal
data. Those circumstances are: you contest the accuracy of the personal data; processing
is unlawful but you oppose erasure; we no longer need the personal data for the purposes
of our processing, but you require personal data for the establishment, exercise or
defence of legal claims; and you have objected to processing, pending the verification
of that objection. Where processing has been restricted on this basis, we may continue
to store your personal data. However, we will only otherwise process it: with your
consent; for the establishment, exercise or defence of legal claims; for the protection
of the rights of another natural or legal person; or for reasons of important public
You have the right to object to our processing of your personal data on grounds relating
to your particular situation, but only to the extent that the legal basis for the
processing is that the processing is necessary for: the performance of a task carried
out in the public interest or in the exercise of any official authority vested in us; or
the purposes of the legitimate interests pursued by us or by a third party. If you make
such an objection, we will cease to process the personal information unless we can
demonstrate compelling legitimate grounds for the processing which override your
interests, rights and freedoms, or the processing is for the establishment, exercise or
defence of legal claims.
You have the right to object to our processing of your personal data for direct
marketing purposes (including profiling for direct marketing purposes). If you make such
an objection, we will cease to process your personal data for this purpose.
To the extent that the legal basis for our processing of your personal data is consent,
and such processing is carried out by automated means, you have the right to receive
your personal data from us in a structured, commonly used and machine-readable format.
However, this right does not apply where it would adversely affect the rights and
freedoms of others.
If you consider that our processing of your personal information infringes data
protection laws, you have a legal right to lodge a complaint with a supervisory
authority responsible for data protection. You may do so in the EU member state of your
habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is
consent, you have the right to withdraw that consent at any time. Withdrawal will not
affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice
Third party websites
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices
of third parties.
Please let us know if the personal information that we hold about you needs to be
corrected or updated.
A cookie is a file containing an identifier (a string of letters and numbers) that is
sent by a web server to a web browser and is stored by the browser. The identifier is
then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie
will be stored by a web browser and will remain valid until its set expiry date, unless
deleted by the user before the expiry date; a session cookie, on the other hand, will
expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but
personal information that we store about you may be linked to the information stored in
and obtained from cookies.
Cookies that we use
We may use a session cookie named "ASP.NET_SessionId" to track users as they navigate
Cookies used by our service providers
you visit our website.
We use PayPal as our payment services provider to handle financial transactions relating
customise PayPal Services, content and advertising, measure promotional effectiveness,
help ensure that your account security is not compromised, mitigate risk and prevent
fraud, and to promote trust and safety across their sites and PayPal Services. You can
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods
for doing so vary from browser to browser, and from version to version. You can however
obtain up-to-date information about blocking and deleting cookies via these links: